✈ Free Shipping on Orders Over $150

We want to make high quality custom apparel accessible to everyone. That is why we have FREE SHIPPING ON ORDERS OVER $150 in Canada. No matter where you live, we at InstaCustoms will make sure your order gets to you fast. Below, you will find our shipping options.


    • Pick-up in-store: Our store is located in Downtown Montreal at 1461 Stanley, Montreal, QC, H3A 1P4. You are more than welcome to pick-up your online order in-store. We are open 7 days a week. Simply place your order online and choose “Pick-Up” as your carrier for in-store pick-up.

 

    • Free Shipping: We offer FREE SHIPPING ON ORDERS OVER $150 across Canada using Purolator, GLS or FedEx. We will provide a tracking number on all orders. Please note that InstaCustoms is NOT RESPONSIBLE under ANY CIRCUMSTANCES for any shipping delays, package theft or shipping mishaps. Shipping on orders under $150 is a flat rate of $14.99 per order.

 

    • Secure Shipping: For a small flat fee of $5.99, you can have secure shipping. This means your package will not be delivered unless someone signs for it. If you prefer this method of delivery, please select "Secure Shipping" option at checkout.

 

Please note that InstaCustoms is NOT RESPONSIBLE under ANY CIRCUMSTANCES for any shipping delays, package theft or shipping mishaps. For a small flat fee of $5.99, you can have secure shipping. This means your package will not be delivered unless someone signs for it. If you prefer this method of delivery, please select "Secure Shipping" option at checkout.

Please be aware that in the event of any refund the credit card merchant processors still charge us for the transaction, They also charge for refunding. For this reason, when a refund is issued we reserve the right to keep 5% of the original amount.

🔒 Shipping Responsibility & Insurance Selection

Please review and select one option before completing your order:

  • All orders are shipped via third-party carriers (Purolator, UPS, FedEx, etc.).

  • Once your order is shipped and scanned by the carrier, responsibility transfers to you.

  • Packages marked “Delivered” by the carrier are considered delivered.

  • We are not responsible for carrier delays, lost, stolen, or misdelivered packages unless Secure Shipping Insurance is purchased.

Secure Shipping Insurance – $5.99

For $5.99, your order is protected against:

  • Lost packages

  • Stolen packages (including porch theft)

  • Carrier misdelivery

  • Transit damage

If insurance is declined:

  • You assume full responsibility once the order leaves our facility.

  • No refunds or replacements will be issued for carrier-related issues.

  • Delivery confirmation and this acknowledgment may be used as evidence in any payment dispute or chargeback.