Frequently Asked Questions (FAQs)

🚀 Why Choose InstaCustoms?

What makes InstaCustoms better than the competition?
We stand out for our unmatched Speed, Service, Quality, and Selection:

  • We respond quickly to calls and emails — most competitors don’t.

  • We use Level 5 ink (most use Level 2 or 3).

  • We offer hundreds of products, not just a handful.

  • Orders are completed in a fraction of the time compared to others.

  • We offer bulk pricing starting at just 5 items (online only).

  • Our Google rating is 4.9 stars with thousands of real reviews.

⚡ Rush Orders & Production Time

Do you offer rush/emergency service?
Yes — it’s our specialty!

  • We’ll do everything we can to meet your deadline — we’re known for being the fastest.

How long does production take?

  • We clearly list production times on every product page.

  • While there may be exceptions (volume, holidays, etc.), we are almost always on time.

How much faster are you than competitors?

  • Orders of 5 items or more can often be completed the same day.

  • Larger orders are typically done within 1–3 days.

  • Most competitors take days or even weeks.

💰 Pricing & Bulk Discounts

What is Combine & Save Bulk Pricing?

  • Only available for online orders.

  • Bulk pricing starts at just 5 items — not 50 or 100 like other shops.

  • You can mix and match any sizes, colors, items, or designs.

  • 8 pricing tiers: 1–4, 5–9, 10–24, 25–49, 50–99, 100–199, 200+ items.

  • We’re the only shop offering this type of flexible bulk pricing.

Why is there no bulk pricing for in-store orders?

  • Online orders help us start production immediately and keep costs down.

  • Walk-in orders require more staff time and setup.

  • For bulk discounts, please use our online ordering system.

🖨️ Printing Methods

What printing methods do you offer?

  • DTG (Direct to Garment)

  • DTF (Direct to Film)

  • German Turbo Vinyl

  • Embroidery

What’s the best printing method?
Depends on 4 factors:

  • Design type

  • Fabric type

  • Fabric color

  • Design placement

We choose the best method based on your needs, offering more flexibility than most print shops.

➕ DTG (Direct to Garment)

  • Prints ink into the fabric for a soft, breathable finish.

  • Best for t-shirts and thin fabrics.

  • Ideal for designs with many colors, gradients, or fine details.

  • Works best on 100% cotton (min. 50% cotton required).

  • We use Level 5 ink for amazing quality.

Note: A glue base may be slightly noticeable but usually washes off.

➕ DTF (Direct to Film)

  • Prints on a film that is heat-pressed onto the garment.

  • Results in vibrant colors, but sits on top of fabric.

  • Not ideal for t-shirts due to less breathability.

  • Great for hoodies, sweatshirts, and fleece fabrics.

  • We also use Level 5 ink for durability and vibrancy.

➕ Vinyl (German Turbo Vinyl)

  • Best for simple designs, text, and numbers.

  • Offers the most vibrant colors, but only in solid shades.

  • We use high-quality German vinyl.

  • Ideal for jobs that don't require detailed imagery.

➕ Embroidery

  • Best for hats, polos, or chest logos.

  • Design is stitched into the fabric — very durable and premium.

  • Must be simple — no fades or fine details.

  • Success depends on professional digitizing (we use the best in Quebec).

  • No hidden fees — digitizing is included in our embroidery pricing.

🚫 We Do NOT Use:

Transfer Paper

  • Often used by low-cost shops — avoid at all costs!

  • Feels like wearing a plastic bag.

  • Cracks, peels, and fades quickly.

Silk Screening

Great for 100+ items with simple designs.

  • Thick ink offers strong vibrancy.

  • We plan to offer this in the future, but we don’t yet.

📦 Shipping & Pickup

What are your shipping options?

  • Free shipping in Canada on orders over $150 (before tax).

  • Flat rate of $14.99 for orders under $150.

  • We ship with Purolator (Mon–Fri).

  • Delivery times:

    • QC & ON: 1–2 business days

    • Maritimes & Prairies: 1–3 days

    • BC: 3–5 days

    • Territories: 5–7 days

Remote Locations: We’ll contact you if extra charges apply. You can cancel with a full refund if needed.

What is "Insured Shipping (Signature Required)"?

  • For $5.99, your package will require a signature.

  • Prevents lost/stolen deliveries.

  • Uninsured packages are not eligible for refunds or reprints if lost.

Can I pick up my order?

  • Yes! Pickup is available 7 days a week at:

    • 1461 Stanley St, Montreal, QC (Peel Metro Station)

    • Mon–Fri: 9:00 AM – 8:45 PM

    • Sat–Sun: 10:00 AM – 5:45 PM

🧾 File & Design Questions

What file types should I upload?

  • Best formats:

    • .PNG (transparent background)

    • .JPG (white background added automatically)

    • .AI / .PSD / .EPS (vector or layered files)

Can I upload trademarked logos?

  • No. You are fully responsible for any copyrighted/trademarked designs you upload.

Can I bring my own clothing?

  • Yes! Check our Print on Your Own Clothes tab for pricing and info.

☕ Mug Printing

What’s the difference with your mugs?

  • Our mugs are scratch- and fade-proof.

  • Most competitors sell mugs that fade or scratch easily.

Can I print on my own mugs?

  • No. Mugs need a special coating to be printable.

🏢 Store Info

Where are you located?

  • Downtown Montreal, QC

  • 1461 Stanley St, H3A 1P4 (inside Peel Metro Station)

What are your store hours?

  • Mon–Fri: 9:00 AM – 8:45 PM

  • Sat–Sun: 10:00 AM – 5:45 PM

  • Open 7 days a week

What’s your Google rating?

  • We are Canada’s highest-rated print shop:

    • 4.9 Stars on Google

    • Thousands of verified customer reviews

  • We treat every order like it’s our own — no shortcuts, no fake reviews.

Any question?

Feel free to contact us directly — we’ll get back to you as soon as possible!

Customer support

Toll FREE # 833-256-3486

Send a message

Info@InstaCustoms.com