Frequently Asked Questions (FAQs)
🚀 Why Choose InstaCustoms?
What makes InstaCustoms better than the competition?
We stand out for our unmatched Speed, Service, Quality, and Selection:
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We respond quickly to calls and emails — most competitors don’t.
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We use Level 5 ink (most use Level 2 or 3).
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We offer hundreds of products, not just a handful.
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Orders are completed in a fraction of the time compared to others.
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We offer bulk pricing starting at just 5 items (online only).
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Our Google rating is 4.9 stars with thousands of real reviews.
⚡ Rush Orders & Production Time
Do you offer rush/emergency service?
Yes — it’s our specialty!
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We’ll do everything we can to meet your deadline — we’re known for being the fastest.
How long does production take?
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We clearly list production times on every product page.
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While there may be exceptions (volume, holidays, etc.), we are almost always on time.
How much faster are you than competitors?
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Orders of 5 items or more can often be completed the same day.
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Larger orders are typically done within 1–3 days.
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Most competitors take days or even weeks.
💰 Pricing & Bulk Discounts
What is Combine & Save Bulk Pricing?
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Only available for online orders.
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Bulk pricing starts at just 5 items — not 50 or 100 like other shops.
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You can mix and match any sizes, colors, items, or designs.
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8 pricing tiers: 1–4, 5–9, 10–24, 25–49, 50–99, 100–199, 200+ items.
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We’re the only shop offering this type of flexible bulk pricing.
Why is there no bulk pricing for in-store orders?
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Online orders help us start production immediately and keep costs down.
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Walk-in orders require more staff time and setup.
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For bulk discounts, please use our online ordering system.
🖨️ Printing Methods
What printing methods do you offer?
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DTG (Direct to Garment)
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DTF (Direct to Film)
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German Turbo Vinyl
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Embroidery
What’s the best printing method?
Depends on 4 factors:
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Design type
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Fabric type
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Fabric color
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Design placement
We choose the best method based on your needs, offering more flexibility than most print shops.
➕ DTG (Direct to Garment)
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Prints ink into the fabric for a soft, breathable finish.
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Best for t-shirts and thin fabrics.
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Ideal for designs with many colors, gradients, or fine details.
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Works best on 100% cotton (min. 50% cotton required).
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We use Level 5 ink for amazing quality.
Note: A glue base may be slightly noticeable but usually washes off.
➕ DTF (Direct to Film)
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Prints on a film that is heat-pressed onto the garment.
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Results in vibrant colors, but sits on top of fabric.
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Not ideal for t-shirts due to less breathability.
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Great for hoodies, sweatshirts, and fleece fabrics.
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We also use Level 5 ink for durability and vibrancy.
➕ Vinyl (German Turbo Vinyl)
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Best for simple designs, text, and numbers.
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Offers the most vibrant colors, but only in solid shades.
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We use high-quality German vinyl.
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Ideal for jobs that don't require detailed imagery.
➕ Embroidery
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Best for hats, polos, or chest logos.
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Design is stitched into the fabric — very durable and premium.
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Must be simple — no fades or fine details.
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Success depends on professional digitizing (we use the best in Quebec).
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No hidden fees — digitizing is included in our embroidery pricing.
🚫 We Do NOT Use:
Transfer Paper
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Often used by low-cost shops — avoid at all costs!
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Feels like wearing a plastic bag.
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Cracks, peels, and fades quickly.
Silk Screening
Great for 100+ items with simple designs.
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Thick ink offers strong vibrancy.
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We plan to offer this in the future, but we don’t yet.
📦 Shipping & Pickup
What are your shipping options?
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Free shipping in Canada on orders over $150 (before tax).
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Flat rate of $14.99 for orders under $150.
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We ship with Purolator (Mon–Fri).
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Delivery times:
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QC & ON: 1–2 business days
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Maritimes & Prairies: 1–3 days
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BC: 3–5 days
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Territories: 5–7 days
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Remote Locations: We’ll contact you if extra charges apply. You can cancel with a full refund if needed.
What is "Insured Shipping (Signature Required)"?
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For $5.99, your package will require a signature.
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Prevents lost/stolen deliveries.
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Uninsured packages are not eligible for refunds or reprints if lost.
Can I pick up my order?
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Yes! Pickup is available 7 days a week at:
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1461 Stanley St, Montreal, QC (Peel Metro Station)
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Mon–Fri: 9:00 AM – 8:45 PM
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Sat–Sun: 10:00 AM – 5:45 PM
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🧾 File & Design Questions
What file types should I upload?
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Best formats:
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.PNG (transparent background)
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.JPG (white background added automatically)
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.AI / .PSD / .EPS (vector or layered files)
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Can I upload trademarked logos?
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No. You are fully responsible for any copyrighted/trademarked designs you upload.
Can I bring my own clothing?
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Yes! Check our Print on Your Own Clothes tab for pricing and info.
☕ Mug Printing
What’s the difference with your mugs?
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Our mugs are scratch- and fade-proof.
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Most competitors sell mugs that fade or scratch easily.
Can I print on my own mugs?
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No. Mugs need a special coating to be printable.
🏢 Store Info
Where are you located?
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Downtown Montreal, QC
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1461 Stanley St, H3A 1P4 (inside Peel Metro Station)
What are your store hours?
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Mon–Fri: 9:00 AM – 8:45 PM
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Sat–Sun: 10:00 AM – 5:45 PM
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Open 7 days a week
What’s your Google rating?
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We are Canada’s highest-rated print shop:
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4.9 Stars on Google
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Thousands of verified customer reviews
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We treat every order like it’s our own — no shortcuts, no fake reviews.
Any question?
Feel free to contact us directly — we’ll get back to you as soon as possible!