FAQ

Frequently Asked Questions



How does it work? How long does it take?

Please provide us with your logo either by USB or by email. We accept PNG, Ai, JPEG, PSD and any other good quality file you have. If you can provide mockups, it is much appreciated, but not an obligation. 1-3 items are done in store in about 20-30 minutes.


What is the best file format to bring in for printing?

We prefer PNG, JPEG or an AI file, however, if your image is of a good enough resolution, we accept whatever you have wether it be PDF, EPS, etc.


Can I print a picture or my own artwork on a shirt?

Yes, you can. Simply bring in a high resolution image and we will print it, no matter the amount of colors!


What fonts can I pick from?

We have access to thousands of fonts. Before coming in for priting, please have a look through a font database (we love www.dafont.com ). Once you have chosen, please provide us with the name of the font and once you're on site, we will simply download it!


Are your prices only for 1 colour designs?

No! You can print 1 or 100 colours, and it will always be the same price. Unlike our competitors, we dot not charge a set up fee for printing!


What is the payment process?

You can pay by credit card at the bottom of this page, make an interac etransfer to service@instacustoms.com or pay by credit and debit in store. WE DO NOT ACCEPT CASH IN STORE AS A METHOD OF PAYMENT. To use our secure credit card payment online, you'll need is your 6 digit BDT number, which you can find on the top right corner of your invoice.


Do you offer Glow in the Dark printing ?

Yes! Perfect for security companies, clubs and for standing out, glow in the dark vinyl is a white coloured vinyl that glows green when in the dark. You'll definitely make a statement when you choose this awesome alternative to all your white coloured prints! Each unit using glow in the dark is an extra $5.00 per item.



How do I place an order with multiple pieces?

Please send us your artwork, which items with the correct sizes and colours you would like your design to be printed on, and if possible, your mockup(s). Once we have that, we will provide you with an invoice payable by the methods above. Once paid, we start the process and in a short amount of time you will have your order ready!


Can I bring in my own clothing?

Yes you can! Please make sure that you provide us with cotton, polyester or a blend of these two fabrics to have the ultimate printing experience. Please note that we do not embroider on your clothing.


Can I order 1-3 items in advance and come pick it up at the store?

Sure! We have a brand new website where you can place your order and pick it up in store or have it delivered to you. Please visit www.InstaCustomsWow.com , it's easy, fun and convenient! Should you have any questions, we are here and happy to help, just send us an email or call us!


I was quoted a lower price somewhere else. Why?

It's all about the quality we offer and the speed of our service.
We only use the highest quality available for our products. Our printing materials are imported directly from Germany. Our Turbo vinyl doesn't crack, is thinner, stretchier and way, way more comfortable than traditional vinyl and, above all, will never crack or peel off. Other printing companies use vinyl from China, which is cheap, it cracks, it's very thick (a feel of plastic on the shirt) and never long lasting. In choosing InstaCustoms, you choose quality, speed and fantastic service!


Do you embroider on anything other than the hats advertised on your website?

No, we do not. Due to the complexity and many variables of embroidery, we no longer offer this service. We only embroider on our hats.


What is DTG printing?

DTG printing (Direct to Garment) is a type of premium printing that deposits special ink directly into the shirt. Unlike other printing methods there are no limitations as to what you can do with DTG printing. This allows us to print any type of design onto your shirts. Our competitors are limited with what they can and can’t do. With our state of the art and very expensive DTG machine we can do what others can’t. This is the best quality printing method available in the industry. DTG (Direct to Garment) is without a doubt the best method to print on clothing. Since this is a digital process, the print is sharper and has a higher resolution, or DPI, than traditional printing methods such as screen printing. Unlike Screen Printing (which is vastly inferior to DTG) DTG has the ability to print just one single shirt for minimal cost. DTG has a stronger bond between garment fibers and the pigmented inks where the results are longer lasting and has a better durability.


Understanding Embroidering & Digitizing




We are by far the highest rated custom apparel print shop in Montreal...not even a close second!


4.8


Sara Stevens

I was in Montreal and needed some custom mugs printed at the very last minute. The staff from InstaCustoms was so Awesome! They helped me choose the designs and colours and had everything done in under 2 hours! All the mugs look even better than I had imagined! As it turned out I needed some replacements the next day and once again InstaCustoms was there. Printed and hand delivered in an hour!! Definitely HIGHLY RECOMMEND THIS COMPANY!!

Naomi Medina

Hello InstaCustoms, I've always seen this store even when it wasn't renovated yet and it's a place I hoped to purchase in one day. Last week, I did and I'm very happy with how it turned out as well as the services there. Staff is very welcoming! I love the fact that their prices depends on the quantity purchased because in other stores it's expensive for nothing. I would highly recommend and go back here. Very satisfied!!

Oscar J. Acosta

Exceptional service with extremely savvy advice. Friendly and fast! What else could you ask for any promotional or not needs. Alison's advice was spot on and all the personnel goes out of its way to ensure that you have a positive experience. Thank you guys! Looking forward to keep on working with you!

Rosslon Ollivierre

There’s no comparison for same day printing services in Montreal. I’ve used this company on multiple occasions and been satisfied every time. Staff is very knowledgeable and accommodating and there’s a variety of items that can printed upon. Sure, it’s not as cheap as some other places but for the quality or the speed of service (literally 15 minutes), it’s worth it!


Some of our loyal and satisfied clients.


InstaCustoms
Montreal Personalized Printing

1461 Stanley St,
Montreal, QC H3A 1P4

We are located inside Peel Metro. (No need for an Opus card to access our store!)


Open to the Public

(514) 507-3486
(833) 256-3486
Service@InstaCustoms.com
Hours of Operation
Mon to Fri 9:00 AM to 7:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday 11:00 AM to 6:00 PM

Pay your BDT online

  Pay Online
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We specialize in RUSH orders and same day service.